How do 100 leading online stores in the Benelux perform during peak season? Sendcloud, Returnless, and Salesupply investigated how the largest online stores handle delivery and returns when customers order from them on Black Friday. In the report The customer journey during peak season, you’ll find benchmarks, best practices, and practical recommendations to improve customer satisfaction and operational efficiency.
Control every return on your terms
Ensure your return rules are applied across items, regions, and channels. You decide when to accept, reject, or charge when necessary.
Shipping and delivery during peak season
How do shipping and delivery perform during the busiest time of the year? From delivery options to promised delivery times, discover whether even the largest online stores in the Benelux live up to their promises.
- The number of online stores that let customers choose their delivery method and carrier.
- The average shipping costs per online store and the minimum order value that applies.
- The average delivery time per online store and whether stores meet their promised delivery times.
Boost margins with smarter returns
Focus on growth, not returns. Use return insights to improve product pages, lower return rates, and apply the best return methods.
Returns and refunds
The returns process is often a bottleneck for online stores during peak season. In this report, we examine whether stores process refunds on time and whether there are still cases of significant delays, such as refunds taking up to 2 months.
- The percentage of online stores with a fully established returns process and the extent to which customers are still required to print documents.
- The return options offered by online stores, such as home collection, drop-off points, and in-store returns.
- The average time it takes to issue a refund after a return is received, the differences between online stores, and cases involving significant delays.
