Shipping with InPost (Mondial Relay): everything you need to know

Pickup-point delivery is one of the delivery methods Spanish shoppers prefer most (19%, according to our study of European consumers). That's why, as an online store, it's worth including InPost — the category leader — in your delivery options. With more than 20 years of experience, this carrier has become one of the leading names in parcel delivery. It's no coincidence that 90,000 online merchants across Europe trust it, including major names like Vinted, Leboncoin, Amazon, Asos, and Cdiscount.

A few months ago, the InPost group acquired Mondial Relay, which came with a name and brand change.

Mondial Relay is now InPost — how does it work?

InPost specializes in delivering parcels to individuals and runs one of the largest e-commerce delivery networks in Europe. Its offering, covered below, goes well beyond pickup-point delivery even if that's your main use case.

Shipping with InPost

Shipping a parcel with InPost is simple. Once your parcel is ready, label it and drop it off at a pickup point using one of these three options:

• Print the labels yourself and attach them to the parcel.

• Print the labels directly at the pickup point — this free service saves time: buy the label online to receive a QR code by email, then scan it at the pickup point to print the label.

• Automate label printing with Sendcloud and save time. You can also add insurance to some shipments.

Delivery flexibility

The flexibility InPost offers is a real draw for e-commerce shoppers. No more waiting home all afternoon for a delivery — customers just stop by the nearest pickup point, or one on their way home from work. Pickup-point hours are generous enough to suit most people's schedules.

The same applies to returns: the same delivery network offers the same flexibility, so customers can simply drop off a return at a pickup point instead of visiting a post office or arranging a courier pickup.

The affordable delivery method

Beyond being convenient, pickup-point delivery also tends to be the most affordable option. As an online seller, this saves you money while making delivery easier for your customers — a genuinely effective method for e-commerce (for example, paired with free delivery above a certain order value).

With Sendcloud, you get InPost's services at competitive rates while growing your business more easily.

One of the most eco-friendly delivery methods

Choosing pickup-point delivery — InPost's signature method — is a step toward more eco-friendly delivery. As you probably know, the last mile of a delivery has the biggest environmental impact. Delivering to a pickup point removes that final stretch, cutting carbon emissions.

Benefits of shipping with InPost

• Delivery in 3 days within Spain, 6 days for the rest of Europe.

• 12,000 delivery points and 300 lockers in Spain.

• 58,000 delivery points across Europe.

• 90,000 merchants across Europe trust InPost.

• No ID required for parcel collection.

• Customers choose their own pickup point.

• Up to 14 days to collect a parcel.

• Competitive rates with Sendcloud: from €3.14 in Spain, from €3.28 for the rest of Europe.

• Home delivery available in Spain and Europe.

• Real-time tracking, with email or SMS notification when a parcel is ready for pickup.

• Standard shipments up to 30 kg, or up to 150 kg with InPost Drive.

• Multiple label printing options.

• Optional insurance available.

• Pickup service available from 400 shipments/month.

Delivery options offered by InPost

Pickup-point delivery in Spain and Europe

With a network of more than 3700 pickup points in Spain, InPost puts delivery within easy reach of your customers — its extensive partner network lets you offer a genuinely local service.

Delivery conditions at pickup points in Spain

• Max weight: 50 kg.

• Max length: 200 cm.

• Max dimensions*: 200 cm.

• Insurance: €50 to €500.

Delivery conditions at lockers in Spain

InPost lockers are available 24/7.

Dimensions:

• Max weight: 30 kg.

• Max length: 120 cm.

• Max dimensions*: 150 cm.

• Insurance: €50 to €500.

Delivery conditions at pickup points in Europe

Delivery to a Punto Pack®/Point Relais in France, Belgium, Spain, Luxembourg, and the Netherlands, typically in 3–4 business days.

Dimensions:

• Max weight: 30 kg.

• Max volumetric weight: 0.125 m³.

• Max length: 120 cm.

• Max dimensions: L+W+H = 150 cm.

• Attach the shipping label horizontally on the parcel's largest side.

InPost Drive

A strong option for e-commerce businesses shipping heavy, bulky items. InPost Drive delivers parcels up to 150 kg to 300 specially equipped pickup points — not every carrier offers this, so it's worth considering if you sell this kind of product.

How does InPost work with Sendcloud?

To offer easy InPost delivery in your online store, integrate it directly through your Sendcloud account. Already have an InPost contract? Import it and keep using it. We also offer pre-negotiated Sendcloud rates with InPost for better pricing and convenience.

Correos Express or InPost?

The question online sellers always face is which carrier to choose. Their advantages tend to complement each other: pickup-point delivery is cheaper with InPost, while home delivery is more affordable with Correos Express.

Customer choice isn't just about price either — many shoppers have a favorite carrier. The best approach for your e-commerce is a multi-carrier strategy that covers your customers' preferences.

Offer several delivery methods and gain a real edge over the competition. With Sendcloud, you can:

• Connect your store to 170+ carriers.

• Automate your shipments and save time.

• Generate the documents needed for customs declarations.

• Send personalized notifications to your customers.

• Manage returns through a dedicated portal.

• Use Sendcloud's pre-negotiated rates or import your own contracts.

• Let your customers choose between several delivery options.

InPost leads the way for pickup-point delivery in Spain, but combining carriers covers every angle. For shipments to the Balearic or Canary Islands, you could ship with Correos Express. For non-urgent standard domestic shipments, ship with Correos. Shipping abroad? Ship with DHL Express, including its home-delivery method.

Combining carriers pays off especially during peak periods like Black Friday, Christmas, or single days like Valentine's Day or Mother's Day — for those, you can also rely on another express method and ship with MRW. With Sendcloud, you can connect to all of them using your own contract or our rates.