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How Plantsome made its shipping more sustainable with Sendcloud
Plantsome, founded by brothers Thom and Axel Persoon, wants to make buying houseplants easy and eco-friendly. Because of rapidly growing demand, the team ran into logistical challenges such as oversized boxes and unreliable delivery times for their living products. By partnering with Sendcloud, Plantsome was able to automate its shipping process and use multiple carriers, making it possible to scale without compromising on sustainability, quality or convenience.
CHALLENGE
The shipping challenge of a sustainable plant brand
As a brand that delivers directly to customers and holds sustainability in high regard, Plantsome wanted to make the entire process as eco-friendly and efficient as possible. Yet shipping living plants brought specific logistical challenges.
Every plant needed protective packaging, but the shipping options were not flexible or scalable. Sometimes a small plant was shipped in a box that was too large, creating unnecessary waste. Even trickier was the lack of control over delivery, which meant plants arrived late or damaged.
The team also spent a lot of time manually packing orders, printing labels and arranging pickup requests with a limited number of carriers. Because of the rapidly growing order volumes, Thom and Axel realized their fulfilment process had to grow along with their mission, but making improvements takes time.
SOLUTION
Growing through a smarter shipping process and more control
Plantsome first switched to Sendcloud to make shipping orders easier. The first big improvement was Pack & Go, a smart scanning method from Sendcloud that simplified packing, reduced errors and saved time.
With Sendcloud they could also add multiple carriers to their shipping process without complicated contracts. This not only led to lower rates but also made next-day delivery possible, which is essential when shipping living plants.
Instead of dropping off parcels themselves every day, orders are now picked up directly from them. This frees up more time for the team to focus on growth and on serving customers.
Another important improvement was that Sendcloud’s API enabled Plantsome to automate the printing of shipping labels and manage the shipping process within their own systems. This made the operation clear and efficient.
It was not only logistics that got optimized, the checkout got an upgrade too. With dynamic delivery options and same-day delivery, the number of abandoned carts dropped and customer satisfaction rose.
RESULTS
Results driven by simplicity and control
Since switching to Sendcloud, Plantsome noticed improvements in their way of working and in their deliveries right away. Less packaging waste and faster turnaround times turned their shipping process into an engine for growth.
Gardens, living rooms and balconies are brightened up every day by a plant from Plantsome, in the Netherlands and beyond. With Sendcloud as their logistics partner, Thom and Axel were able to scale their fulfilment process while holding on to their sustainable approach. Whether it is smarter packaging, faster delivery or full control through automation, Sendcloud has turned logistics into a growth accelerator. And the plants? They have only gotten more beautiful.
Efficient packing with Pack & Go
By introducing Pack & Go and handheld scanners, Plantsome reduced manual work and sped up the packing process, saving hours every week.
Axel & Thom Persoon
Founders, Plantsome
"Delivery and sustainability go hand in hand for us. But without the right shipping tools we were wasting time, materials and energy. We needed more control and smarter options."
Flexible use of carriers, without the extra hassle
Sendcloud made it possible to use multiple carriers, without direct contracts or minimum volumes.
Axel & Thom Persoon
Founders, Plantsome
"Pack & Go helped us send orders faster and with less hassle. It really simplified our day-to-day processes."
Handy pick-up service
Thanks to Sendcloud's pick-up service, the Plantsome team no longer has to drop off parcels themselves, saving time and logistical worries.
Axel & Thom Persoon
Founders, Plantsome
"Thanks to Sendcloud we can choose the right carrier for every shipment. That is extra important for fragile products like plants."
Personalized workflows with the Sendcloud API
Using the Sendcloud API, Plantsome built a personalized system that creates shipping labels automatically and manages the entire shipping process within their own environment.
Axel & Thom Persoon
Founders, Plantsome
"The pickup service really made the difference. We no longer had to worry about dropping off parcels and could focus on growing our business."
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