The DHL service portfolio: as versatile as e-commerce

Win customers over with a broad range of products and services. Shoppers like to shop on their own terms, and to raise customer satisfaction on the logistics side too, a carrier with a wide range of shipping services for business customers is decisive. Online retail revenue remains high, so outstanding service is a must to win and keep customers, and the carrier you ship with can make the difference.

DHL services

Just how far shipping flexibility can go is shown, for example, by the DHL services parcel stop and parcel-outlet routing. With parcel-outlet routing, undeliverable shipments get a second chance, and this low-cost service is only charged when a shipment is actually rerouted to the nearest outlet. With parcel stop, you can avoid cost and hassle when a shipment was ordered by mistake or turns out to be a fraud case.

Individual delivery requirements

Want to send certain goods only to a specific recipient or age group? No problem: DHL offers many options for individual delivery requirements. Especially interesting for online sales are services like the visual age check and personal handover. For those who want to make sure especially high-value products reach the right recipient safely, the Ident-Check service is useful.

A little extra customer service

Sometimes it just has to be a bit more, and that goes for customer service too, since that little extra can be the deciding factor in a purchase. Some customers never want to collect their order from a neighbor, or prefer delivery on a specific day when they're definitely home. Both are bookable DHL business-customer services. If you want to offer your customers something more than the competition, enable the "no neighbor delivery" and "preferred delivery day" options.

Sustainability in shipping matters more and more

DHL offers the option to add the GoGreen service, so all your shipments are carbon-offset. The transport-related CO₂e emissions per shipment are calculated to ISO 14064 and offset through climate-protection projects worldwide, audited and certified by an external body, and visible to end customers via the GoGreen logo on the label.

With GoGreen Plus, DHL goes further: this service reduces CO₂e emissions rather than offsetting them. The reduction is achieved through so-called insetting, by investing in additional measures within DHL's own network, such as biofuels in the DHL truck fleet or the use of e-mobility, with the reduced CO₂e effect attributed to GoGreen Plus customers.

Sendcloud and DHL: an unbeatable team

With Sendcloud you get a seamless integration of DHL's services into your shipping process, so you can personalize the delivery experience even more and benefit from DHL's services alongside a full overview of DHL's shipping-service portfolio. Generate DHL labels automatically, manage your shipments efficiently, and combine DHL with other carriers in one platform. Want to find out more about how Sendcloud works with DHL, or start shipping with DHL? Visit our DHL carrier page.