Shipping with SEUR: everything you need to know for your e-commerce

Shipping with SEUR is a safe bet for your online store. SEUR is one of Spain's most popular carriers among e-commerce sellers, thanks to its range of delivery methods and reliable 24-hour service within mainland Spain.

Why does shipping matter so much? According to Sendcloud's 2020–2021 E-commerce Study, around 60% of online shoppers are willing to pay more for faster delivery — a clear sign of how much shipping affects your store's success.

SEUR shipping methods for your e-commerce

SEUR's services split into two categories: domestic and international. Choosing the right one depends on your business needs — whether you ship domestically or internationally, need express delivery, or sell products with special handling needs (like SEUR Frío for perishables).

SEUR domestic service

Available for mainland Spain, the Balearic and Canary Islands, Ceuta, Melilla, and Portugal.

Urgent mainland shipping offers four delivery windows:

• SEUR 8:30 — delivered before 8:30 the next business day (Spain only).

• SEUR 10 — delivered before 10:00, covering mainland Spain, Ceuta, Melilla, and the islands.

• SEUR 13:30 — delivered before 13:30; available for Portugal, Spain, the Balearics, Ceuta, and Melilla.

• SEUR 24 — SEUR's standard service, delivered the next business day (1–2 days for Portugal).

Shipping to the Balearic and Canary Islands:

• Shipments to/from any Balearic island: 1–2 business days (Ibiza and Menorca take one extra day).

• Between the Balearics and the Canaries: 2 days.

• To the Canary Islands by air: 2–3 business days.

• To the Canary Islands by sea: 4–11 days.

Shipping to the Azores or Madeira: 2 business days by air, or up to 7 days (Azores) / 5 days (Madeira) by sea.

SEUR international service

Covers 230 countries across four service types:

• SEUR Classic — ground transport; a surcharge applies for Corsica, Sardinia, Sicily, or the Isle of Man.

• SEUR Courier — express, up to 31.5 kg; export customs clearance applies outside the EU, over 15 kg, or above €150 in value.

• SEUR Net Express — for any European destination, up to 1000 kg.

• SEUR Cargo Plus — for parcels over 70 kg, shipped by air; wooden packaging requires a fumigation certificate.

SEUR's e-commerce-specific service

Beyond standard shipping, SEUR offers a dedicated e-commerce service focused on deliveries and returns:

• Deliveries — customers choose when, where, and how they receive their order, including next-day, same-day, and weekend delivery at home or at a pickup point.

• Returns — customers pick a drop-off point, print a return label, and SEUR handles the rest.

Ship with SEUR in one click from your Sendcloud account

Shipping with SEUR through Sendcloud saves time and money — automate your shipments, track them, and apply shipping rules to personalize your delivery policy.

Use your own SEUR contract. Already have one? Activate it from your account settings and start shipping with your existing rates.

Ship with more carriers through Sendcloud. Connect to 170+ national and international carriers and offer multiple delivery options at checkout — the more choices shoppers have, the more likely they are to complete a purchase. In fact, carrier preference influences the purchase decision 76% of the time, per Sendcloud's E-commerce Study.

SEUR excels at urgent domestic delivery, but combining carriers covers every angle — especially during peak periods like Black Friday, Christmas, Valentine's Day, or Mother's Day.

Frequently asked questions about SEUR

Can I integrate SEUR into my online store?

Yes — once your store is connected to Sendcloud, go to your carrier settings to activate SEUR with our pre-negotiated rates, or upload your own contract.

Does SEUR offer 24-hour delivery?

With the standard service, mainland shipments are typically delivered within 24–48 hours of pickup.

Does SEUR ship internationally?

Yes — international shipments typically arrive in 1–2 days, sometimes up to 5, if you upload your own SEUR contract.

Can my customers track their SEUR shipment?

Yes — tracking emails have a 90% open rate, so Sendcloud lets you brand and personalize tracking notifications instead of sending customers to SEUR's generic tracking page.

Does SEUR offer shipping insurance?

Yes — insurance is built into SEUR's rates, covering international shipments up to €500 regardless of size or weight.